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Data Handling and Privacy Policy
At Customer Success - Helsinki NGO, we are committed to protecting your personal data and ensuring that it is handled in accordance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and protect the personal information of our Patron Members, including both individuals and companies.


1. Data Collection and Use
We collect personal data from our members to manage your membership, provide you with access to our services, and keep you informed about our events and initiatives. The types of data we may collect include:
For Individual Members:
Full name, email address, phone number, LinkedIn profile, job title, company name, and areas of professional interest.


For Corporate Members:
Company name, primary contact person’s name and title, email address, phone number, company website, and LinkedIn profile.
Purpose of Data Collection - Your data is used to:

  1. Manage your membership and participation in events, bootcamps, and workshops.

  2. Provide access to exclusive resources, including event recordings and newsletters.

  3. Facilitate matchmaking for mentorship opportunities and networking events.

  4. Communicate with you about upcoming events, membership benefits, and organizational updates.

Legal Basis for Processing: We process your data based on your consent, our contractual obligations, and our legitimate interest in effectively managing our community and services.


2. Data Storage and Security
Your personal data is stored securely on encrypted servers and is protected by robust security measures to prevent unauthorized access, alteration, or disclosure. We regularly review and update our security practices to ensure your data remains safe.
3. Data Sharing
We may share your data with trusted third-party service providers who assist us in delivering our services, such as payment processors, event management platforms, and communication tools. These third parties are required to comply with GDPR and will only process your data as necessary to perform their functions.
Cross-Border Data Transfers: If your data is transferred outside the European Union (EU) or European Economic Area (EEA), we will ensure that it is protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
4. Your Rights
You have the following rights concerning your personal data:

  1. Right to Access: You can request a copy of the personal data we hold about you.

  2. Right to Rectification: If your data is inaccurate or incomplete, you have the right to request a correction.

  3. Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.

  4. Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.

  5. Right to Data Portability: You have the right to request that your data be provided to you in a structured, commonly used, and machine-readable format.

  6. Right to Object: You can object to the processing of your data based on our legitimate interests.

To exercise any of these rights, please contact us on our LinkedIn page: https://www.linkedin.com/company/89902491.
5. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.
6. Consent
By becoming a Patron Member, you consent to the collection and use of your personal data as described in this policy. You can withdraw your consent at any time by contacting us on our LinkedIn page: https://www.linkedin.com/company/89902491. Please note that withdrawing consent may affect your ability to access certain member benefits.
7. Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. You will be notified of any significant changes through our website or via email.
For any questions or concerns about how we handle your data, please contact us on our LinkedIn page: https://www.linkedin.com/company/89902491.

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